Shipping policy
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping
Spend $0.01-$99.99 - Shipping Cost:$5.00 USD
Spend $100.00-$299.99 - Shipping Cost:$10.00 USD
Spend $300.00-$399.99 - Shipping Cost:$15.00 USD
Spend $400.00 and up. - Shipping Cost: FREE
Shipping pricing increases- more expensive items are larger and are being shipped in bigger custom boxes; reason for shipping cost.
Excludes handbags, these are shipped in larger boxes. Shipping is calculated based on size of specific box and distance.
2. PROCESSING TIME
Most orders are made to order and have either two week or 1 month lead times. Please check your item description to see how long the lead time is. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. If you have any questions or concerns about a lead time, please send an email to info@collectionbynp.com.
3. CANCELATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us at info@collectionbynp.com.
4. RETURNS
Please refer to our Return/Refund policy. Returns can be made on certain but not all items. https://collectionbynp.com/policies/refund-policy
5. DELAYED ORDERS
In the case of delayed processing from original lead time, we will reach out to the customer. Shipping provider delays do not fall under the seller's liability. For delayed orders while in transit, please first contact the shipping carrier for the item's status.
6. DAMAGED ORDERS
Percacciolo Collection, LLC is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACT
For questions about this shipping policy, contact info@collectionbynp.com